Shipping Policy
SOLVIK delivers products to customers throughout Australia.
Order Processing
Orders are generally processed as soon as reasonably possible following successful payment.
Processing times may vary during promotional periods, public holidays, product launches, periods of high demand or pre-order campaigns.
Once an order has been dispatched, we will provide tracking information where available.
Shipping Charges
Shipping charges are calculated according to your delivery destination and the applicable shipping service.
The shipping cost for your order will be displayed at checkout before payment is completed.
Different shipping rates may apply to metropolitan, regional and remote areas.
Delivery Timeframes
Any delivery timeframe provided by SOLVIK is an estimate only.
Actual delivery times may vary depending on delivery destination, carrier network conditions, regional or remote location, weather, peak delivery periods and circumstances outside our control.
Regional and remote areas may take longer than metropolitan locations.
Large or Bulky Products
Certain SOLVIK products may be classified as bulky items due to their dimensions.
As a result, shipping charges may vary significantly by location, some delivery services may not be available in certain areas and additional transit time may apply.
Tracking
Where tracking is provided by the carrier, tracking information will be sent after dispatch.
Tracking information may take some time to become active after the parcel has been collected.
Authority to Leave
Where available, a carrier may provide an Authority to Leave service.
If a customer or carrier authorises a parcel to be left unattended, responsibility for the parcel after confirmed delivery may be subject to the carrier's terms and applicable law.
We recommend selecting a secure delivery location whenever possible.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that the delivery address supplied at checkout is complete and accurate.
If an order is returned, redirected or requires re-delivery because an incorrect or incomplete address was provided, the customer may be responsible for reasonable additional shipping costs.
Delivery Delays
Occasionally, delays may occur due to circumstances outside SOLVIK's reasonable control, including carrier network disruptions, extreme weather, natural disasters, industrial action, road closures or peak shipping periods.
Where we become aware of a significant delay, we will make reasonable efforts to provide an update.
Lost Shipments
If tracking indicates that your order has not progressed for an unusual period of time, please contact us.
We may need to lodge an enquiry with the shipping carrier before determining the appropriate resolution.
Damaged Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If the product or packaging is significantly damaged, please contact us and provide:
- your order number;
- photographs of the outer packaging;
- photographs of the product; and
- a brief description of the issue.
Please retain the original packaging until the matter has been assessed.
Contact
For shipping enquiries:
SOLVIK
Email: hello@solvik.com.au
Website: www.solvik.com.au
ABN: 52 438 744 022