Refund & Returns Policy
We want customers to feel confident purchasing from SOLVIK.
This policy applies in addition to your rights under the Australian Consumer Law.
Change of Mind Returns
SOLVIK may accept eligible change-of-mind returns subject to the conditions below.
Please contact us before returning any item.
To be eligible, the product should generally be:
- unused;
- uninstalled;
- clean;
- undamaged;
- free from marks, dirt, wear or modification;
- in resalable condition; and
- returned with its original packaging where reasonably possible.
Proof of purchase may be required.
We reserve the right to decline a change-of-mind return where the product has been installed, used, damaged or is no longer reasonably resalable.
Incorrect Vehicle or Product Selection
Customers are responsible for checking vehicle compatibility before ordering.
If the product does not fit because an incorrect vehicle model, model year, variant, seating configuration or product option was selected by the customer, the return may be treated as a change-of-mind return.
Any applicable return shipping costs may therefore be the customer's responsibility.
Fitment Issues
If you believe you have selected the correct product but it does not fit your vehicle correctly, please contact us before using or modifying the product.
We may ask you to provide:
- your order number;
- vehicle make and model;
- model year;
- vehicle variant; and
- photographs showing the fitment issue.
Please do not cut, trim, modify or permanently alter the product before contacting us, as this may affect our ability to assess the issue.
Return Shipping
For approved change-of-mind returns, return shipping costs are generally the responsibility of the customer.
Original shipping charges are generally non-refundable for change-of-mind returns.
If the return relates to a faulty, incorrect or otherwise qualifying product under Australian Consumer Law, SOLVIK will provide the appropriate remedy and cover reasonable return costs where required by law.
Faulty Products
If you believe your product has a manufacturing defect, please contact us as soon as reasonably possible.
Depending on the circumstances, we may request photographs or other information to assess the issue.
Where the product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the failure.
Damaged or Incorrect Items
If you receive an incorrect product or your product arrives damaged, please contact us promptly.
Please include your order number, a description of the issue and clear photographs.
We will assess the matter and arrange an appropriate resolution.
Refund Processing
Once a refund has been approved, it will normally be issued to the original payment method.
The time required for the refund to appear in your account will depend on your bank, card issuer or payment provider.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures, you may be entitled to reject the goods and choose a refund or replacement.
You may also be entitled to compensation for other reasonably foreseeable loss or damage where applicable.
Nothing in this policy limits your statutory consumer rights.
Contact
For returns or refund enquiries:
SOLVIK
Email: hello@solvik.com.au
Website: www.solvik.com.au
ABN: 52 438 744 022