PRIVACY POLICY

October 7, 2026

Privacy Policy

SOLVIK respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order or communicate with us.

Information We May Collect

Depending on how you interact with SOLVIK, we may collect information including:

name;
email address;
phone number;
billing address;
delivery address;
order details;
purchase history;
vehicle information voluntarily provided by you;
communications with us;
website usage data;
device and browser information; and
payment-related information.

How We Use Personal Information

We may use your information to:

process orders and payments;
arrange shipping and delivery;
provide order updates;
respond to customer enquiries;
manage returns, refunds and warranty matters;
confirm vehicle compatibility;
improve our products and website;
detect or prevent fraud;
maintain business records; and
provide marketing communications where permitted.

Payment Information

Payments are generally processed through third-party payment providers such as Shopify Payments or other providers made available at checkout.

SOLVIK does not necessarily receive or store your complete credit or debit card information.

Payment providers process information according to their own privacy and security practices.

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to customers.

As part of providing these services, Shopify may collect, store and process personal information relating to visitors and customers.

Service Providers

We may disclose information where reasonably necessary to service providers that help us operate our business, including:

ecommerce platforms;
payment providers;
shipping carriers;
fulfilment providers;
website hosting services;
analytics providers;
marketing platforms; and
professional advisers.

We only provide information that is reasonably necessary for those providers to perform their services.

Cookies and Analytics

Our website may use cookies and similar technologies to:

keep the website functioning properly;
remember user preferences;
understand website traffic;
measure performance;
improve customer experience; and
support advertising and marketing.

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website functions.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional messages relating to your orders may still be sent where necessary.

Information Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Access and Correction

You may contact us if you wish to request access to personal information we hold about you or ask us to correct inaccurate information.

We may need to verify your identity before processing certain requests.

Retention of Information

We may retain personal information for as long as reasonably necessary for order fulfilment, customer service, accounting, taxation, fraud prevention and legal or regulatory obligations.